Terms of Service

Last updated: August 16, 2026

GENERAL INFORMATION

Welcome to The ADN Lab.

The terms “we”, “us” and “our” refer to The ADN Lab. The ADN Lab operates this website and online store, including all related information, content, features, tools, products and services made available to you in order to provide our customers with a curated shopping experience (the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer and sell our products and Services.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms” or “Terms of Service”), describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully. They contain important information regarding your legal rights and cover matters including purchases, warranties, disclaimers and limitations of liability.

By visiting, interacting with or using our Services, including making a purchase through theadnlab.com, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.

SECTION 1 — ACCESS AND ACCOUNTS

By using our Services, you represent that you have reached the legal age required to enter into contracts in your country or jurisdiction of residence.

Where permitted by law, you may also allow minors under your responsibility to use the Services through devices owned or controlled by you.

To access certain features of the Services or make a purchase, you may be required to provide information including:

• Your name.
• Email address.
• Billing information.
• Payment information.
• Shipping address.
• Telephone number.

You represent and warrant that all information provided to us is accurate, current and complete and that you have the necessary rights to provide such information.

If you create a customer account, you are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out through your account.

You may not sell, transfer, assign or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, the colours, appearance, packaging or visual representation of a product may vary depending on your device, screen settings, production batches, materials or other factors.

Product photographs and visual representations are therefore provided for illustrative purposes.

We reserve the right to:

• Update product descriptions.
• Modify formulations where legally permitted.
• Change packaging.
• Modify product availability.
• Limit quantities.
• Discontinue products.
• Restrict sales to certain geographical locations.

Any such changes may be made without prior notice where permitted by applicable law.

Information provided through our website about ingredients, nutrition, wellbeing, beauty or lifestyle is provided for general informational purposes and should not be interpreted as medical advice, diagnosis or treatment.

Our products are not intended to diagnose, treat, cure or prevent any disease unless expressly authorised and stated otherwise in accordance with applicable law.

You should always follow the instructions and warnings provided with the product.

If you are pregnant, breastfeeding, taking medication, have a medical condition or have concerns regarding the suitability of a product, you should consult an appropriate healthcare professional before use.

SECTION 3 — ORDERS

When you place an order through The ADN Lab, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily constitute acceptance of the order.

An order is accepted once we confirm acceptance or dispatch the products, depending on the circumstances and applicable law.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud.
• Payment problems.
• Unusual purchasing activity.
• Violation of these Terms.
• Restrictions imposed by law or regulation.

If we cancel an order after payment has been received, we will refund the relevant amount in accordance with applicable law.

Please review your order carefully before completing your purchase.

Requests for cancellation after an order has been processed or dispatched may not always be possible.

Returns, exchanges, refunds and withdrawal rights are governed by our Refund & Returns Policy.

Unless expressly agreed otherwise, products purchased through our consumer online store are intended for personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, promotions and discounts may change without prior notice.

The price charged for a product will normally be the price displayed at the time the order is completed, subject to correction of obvious errors.

The final amount payable will be displayed during checkout before you confirm the purchase.

Applicable taxes will be displayed or included as required by applicable law.

Shipping charges and, where relevant, customs duties, import taxes or other charges may depend on the delivery destination and will be communicated where applicable.

Promotional campaigns may be subject to separate terms and conditions.

If the terms of a specific promotion conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate, current and complete purchase, billing, payment and account information.

You also agree to update your information where necessary so that we can complete transactions and contact you regarding your purchases.

By providing payment details, you represent that:

1. The information provided is accurate.
2. You are authorised to use the selected payment method.
3. The payment provider is authorised to process the corresponding charge.
4. You agree to pay the total amount shown during checkout.

Payments are processed through payment providers made available through our ecommerce platform.

SECTION 5 — SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes communicated through our website or during checkout.

Delivery times are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Courier delays.
• Customs procedures.
• Weather conditions.
• Strikes.
• Transport disruption.
• Incorrect delivery information.
• Force majeure events.

Where we dispatch products to a consumer, the risk of loss or damage generally remains with us until you, or a third party designated by you other than the carrier, obtain physical possession of the products, except where applicable law provides otherwise.

If you independently instruct a carrier that was not offered by us, different rules regarding transfer of risk may apply in accordance with applicable law.

Please inspect your order upon delivery and contact us promptly if the parcel appears damaged or if products are missing or incorrect.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their contents, including without limitation:

• The ADN Lab name.
• Logos.
• Trademarks.
• Product names.
• Product concepts.
• Packaging.
• Photography.
• Videos.
• Audio.
• Graphics.
• Illustrations.
• Website design.
• Copywriting.
• Product descriptions.
• Educational content.
• Layout.
• Visual identity.
• Software.
• Other original materials.

are owned by or licensed to The ADN Lab and are protected by applicable intellectual-property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

Without our prior written permission, you may not:

• Reproduce.
• Copy.
• Republish.
• Modify.
• Distribute.
• Sell.
• License.
• Publicly display.
• Commercially exploit.
• Create derivative works from.

any material belonging to The ADN Lab.

Nothing contained in these Terms grants you any ownership rights or licence in any intellectual property belonging to The ADN Lab, Shopify or any third party except where expressly stated.

All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, features or services offered by third parties.

We may not monitor or control these third-party tools.

Unless otherwise stated, access to such tools is provided on an “as is” and “as available” basis.

Your use of third-party tools is at your own discretion and may also be governed by the terms and privacy policies of the relevant third-party provider.

We may introduce new tools, resources or functionality in the future.

Any new features offered through the Services will also form part of the Services and will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links, integrations or embedded content provided by third parties.

We are not responsible for reviewing, verifying or guaranteeing the accuracy, availability, security or practices of third-party websites or services.

If you access a third-party website or service, you do so subject to that third party's terms and policies.

We are not responsible for losses or damages arising from transactions entered into directly with third parties, except where liability cannot legally be excluded.

Please review the relevant third-party terms and privacy policies before completing a transaction.

Questions or complaints concerning third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

The ADN Lab uses technology provided by Shopify to operate its online store and provide the Services.

However, purchases made through our store are transactions directly between you and The ADN Lab, not Shopify.

Shopify is not the seller of our products.

To the maximum extent permitted by applicable law, Shopify and its affiliates are not responsible for any aspect of the transaction between you and The ADN Lab, including claims arising directly from products purchased from us.

Nothing in this section limits any rights you may have against Shopify where liability cannot legally be excluded.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains, among other things:

• What information we collect.
• Why we collect it.
• How we use it.
• With whom it may be shared.
• How long it may be retained.
• Your data-protection rights.
• How you can contact us about privacy matters.

Because our Services are hosted on Shopify, Shopify may also collect and process certain information relating to your use of our Services in order to provide ecommerce, checkout, security and related functionality.

Shopify's processing activities are also governed by its own applicable privacy terms.

By using the Services, you acknowledge that you have had the opportunity to review our Privacy Policy.

SECTION 11 — FEEDBACK AND USER CONTENT

If you submit, upload, post, email, tag or otherwise provide us with:

• Ideas.
• Suggestions.
• Reviews.
• Comments.
• Testimonials.
• Photographs.
• Videos.
• Social media content.
• Proposals.
• Other materials.

collectively referred to as “Feedback” or “User Content”, you confirm that you have the necessary rights to provide that material.

Where permitted by law and subject to any additional permissions that may be required, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute the Feedback for purposes connected with operating, improving and promoting The ADN Lab.

You represent that your submitted content:

1. Does not infringe third-party intellectual-property rights.
2. Does not violate privacy, publicity or personality rights.
3. Is not unlawful, defamatory, abusive or obscene.
4. Does not contain malicious software.
5. Is not deliberately false or misleading.

We reserve the right to remove or moderate content that we reasonably consider unlawful, offensive, misleading or in breach of these Terms.

Where legally required, we will obtain additional consent before using your name, likeness, testimonial, photograph or video in advertising.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available through our Services may contain:

• Typographical errors.
• Inaccuracies.
• Omissions.
• Incorrect prices.
• Incorrect product descriptions.
• Incorrect promotional information.
• Incorrect availability information.
• Incorrect shipping information.

We reserve the right to correct such errors, update information or cancel affected orders where legally permitted.

If an error affects an order that you have already placed, we will contact you where appropriate and respect any mandatory consumer rights applicable to the transaction.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services directly or indirectly:

1. For unlawful, fraudulent or malicious purposes.
2. To violate applicable laws or regulations.
3. To infringe our intellectual-property rights or those of others.
4. To harass, threaten, abuse or defame another person.
5. To submit deliberately false or misleading information.
6. To distribute malware or malicious code.
7. To send unsolicited commercial communications.
8. To impersonate another person or organisation.
9. To interfere with the security or operation of the Services.
10. To access accounts or systems without authorisation.
11. To collect personal information about other users without lawful authority.
12. To circumvent technological access controls.
13. To use automated systems in a manner prohibited by these Terms.

You may not systematically scrape, extract, copy or commercially exploit data, content, product information, photographs or other materials available through the Services without our prior written permission.

We reserve the right to restrict, suspend or terminate access to the Services where we reasonably believe these Terms have been breached.

SECTION 14 — AUTOMATED AGENTS

This section applies where you use, enable or cause an automated or semi-automated software system or service (an “Agent”) to access or interact with the Services.

An Agent may include software that performs actions autonomously or semi-autonomously on behalf of a person or organisation.

Agents accessing our Services must:

1. Clearly identify themselves as automated systems where technically required.
2. Not misrepresent themselves as human users.
3. Not circumvent CAPTCHA systems or similar security controls.
4. Respond truthfully to mechanisms designed to distinguish automated activity from human activity.
5. Respect technical restrictions, robots directives and access controls.
6. Not circumvent measures designed to restrict automated access.

We may limit or block automated access where necessary to protect our Services, systems, customers, intellectual property or commercial interests.

SECTION 15 — TERMINATION

We may suspend or terminate your access to all or part of the Services where reasonably justified, including where:

• You breach these Terms.
• We reasonably suspect fraudulent activity.
• Your use threatens the security of our Services.
• Continued access would violate applicable law.

Termination does not affect any rights or obligations that arose before termination.

Provisions which by their nature should continue after termination will remain in effect, including provisions concerning:

• Intellectual property.
• User content.
• Liability.
• Indemnification.
• Governing law.
• Privacy.
• Outstanding payment obligations.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the Services is intended for general informational purposes.

Although we endeavour to keep information accurate and current, we cannot guarantee that all website content will always be complete, accurate or error-free.

Nothing in these Terms excludes or limits warranties, guarantees or other consumer rights that cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, the Services are otherwise provided on an “as is” and “as available” basis.

We do not guarantee that:

• Access to the website will always be uninterrupted.
• Every feature will always be available.
• The website will always be free from technical errors.
• Digital content will always be compatible with every device.

The provisions of this section do not affect your statutory rights relating to products purchased from us.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, nothing in these Terms limits any mandatory rights available to consumers under applicable consumer-protection legislation.

Subject to those mandatory rights and to the maximum extent permitted by law, The ADN Lab and its directors, employees, affiliates, contractors, service providers and licensors will not be liable for indirect, incidental, special or consequential losses arising solely from use of the Services where such liability may lawfully be excluded.

We do not exclude liability for matters that cannot legally be excluded, including liability arising from fraud, wilful misconduct or other circumstances in which exclusion would be unlawful.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The ADN Lab, its affiliates, directors, employees, agents, contractors, licensors and service providers from third-party claims arising directly from:

1. Your intentional or unlawful misuse of the Services.
2. Your material breach of these Terms.
3. Your infringement of a third party's rights.
4. Content submitted by you that violates applicable law or third-party rights.

This section does not impose liability on consumers where doing so would conflict with mandatory consumer-protection law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies and legal notices referenced herein, constitute the agreement governing your use of the Services.

They supersede previous communications or agreements relating to the same subject matter to the extent permitted by applicable law.

Nothing in this section limits rights granted to consumers under mandatory law.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your contractual rights or obligations under these Terms where such transfer would materially affect our rights without our prior written consent, except where applicable law provides otherwise.

We may transfer or assign our rights and obligations in connection with a:

• Corporate restructuring.
• Merger.
• Acquisition.
• Sale of business.
• Transfer of assets.

Any such transfer will remain subject to applicable consumer and data-protection laws.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements under which we provide the Services will be governed by the laws of Spain, without prejudice to any mandatory consumer-protection rights that may apply under the laws of your country of residence.

If you are acting as a consumer, any dispute will be handled by the courts having jurisdiction under applicable consumer-protection law.

Nothing in these Terms deprives consumers residing in the European Union or European Economic Area of mandatory protections available to them under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of the provisions.

SECTION 24 — CHANGES TO THESE TERMS

You may review the most current version of these Terms of Service on this page at any time.

We may update these Terms periodically to reflect:

• Changes to our Services.
• New products or functionality.
• Legal or regulatory developments.
• Changes to our business operations.
• Security requirements.
• Changes to service providers.

The date displayed at the beginning of these Terms indicates when they were last updated.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes will not retroactively reduce rights you acquired under a completed consumer transaction where doing so would be prohibited by law.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

The ADN Lab
Website: https://theadnlab.com
Email: info@theadnlab.com

Operated by: LIVE BETTER LIVE LONGER LLC
Registered address: 1209 MOUNTAIN ROAD PL NE R ALBUQUERQUE, NM 87110
Company registration / Tax ID: 42-387720

For privacy-related enquiries or requests, please refer to our Privacy Policy.

© 2026 The ADN Lab. All rights reserved.