Frequently Asked Questions.
FAQ
General
The ADN Lab is a science-led wellness brand focused on creating targeted daily formulas for hair, skin and healthy ageing.
Our approach is simple: carefully selected ingredients, purposeful formulations and no unnecessary complexity.
Every product is designed to become part of a consistent daily routine and to support the body from within.
We focus on formulation first.
Every ingredient is selected with a specific purpose, and every formula is designed around efficacy, quality and consistency.
We believe supplements should be easy to understand, easy to use and built around ingredients that have a reason to be there.
Nothing is arbitrary.
Our products are designed for adults who want to support the health and appearance of their hair, skin and overall wellbeing as part of a consistent daily routine.
The ADN Lab is not designed exclusively for a specific age or lifestyle.
Supplements work differently for every person.
Results may vary depending on factors such as age, diet, lifestyle, consistency and individual nutritional needs.
Hair and skin naturally follow biological cycles, so meaningful changes usually require consistent use over time.
For best results, we recommend making The ADN Lab part of your daily routine.
Consistency is important.
Our formulas are designed to be taken regularly as part of your daily routine rather than occasionally.
Always follow the recommended serving instructions on the product packaging.
Yes.
Hair Code and Skin Code have been developed as complementary formulas targeting different nutritional needs.
They can be incorporated into the same daily routine when used according to their recommended serving instructions.
No.
Food supplements are designed to complement a varied and balanced diet and a healthy lifestyle, not replace them.
If you are pregnant, breastfeeding, taking medication, have a medical condition or have specific nutritional concerns, we recommend speaking with your healthcare professional before introducing any new supplement.
FAQ
Hair Code
The Hair Code is a targeted nutritional formula designed to support hair from within.
Its formula combines selected amino acids, vitamins, minerals and other nutrients involved in the maintenance of normal hair, skin and nails.
The Hair Code formula includes selected ingredients such as:
- MSM
- L-Lysine
- L-Cystine
- L-Methionine
- Siliciumax
- Biotin
- Zinc
- Selenium
- Copper
- Vitamin C
- Vitamin D3
- B-complex vitamins
Each ingredient has been selected as part of a comprehensive approach to hair nutrition.
Take 2 capsules per day.
For best results, take them consistently as part of your daily routine.
Do not exceed the recommended daily dose.
The Hair Code has been formulated to provide nutrients involved in maintaining healthy hair.
Ingredients such as biotin, zinc and selenium contribute to the maintenance of normal hair, while copper contributes to normal hair pigmentation.
The formula also contains selected amino acids and micronutrients designed to complement daily nutrition.
No.
The Hair Code is designed for anyone looking to support their hair nutritionally from within.
It can be incorporated into a preventive or ongoing wellness routine, not only when visible changes have already occurred.
Yes.
The Hair Code has been developed for adult men and women.
Yes.
The formula includes selected amino acids including L-Lysine, L-Cystine and L-Methionine.
Amino acids are fundamental components of proteins and form part of the nutritional architecture of the formula.
Biotin contributes to the maintenance of normal hair and normal skin.
It is included as part of the wider micronutrient system within The Hair Code.
Zinc contributes to the maintenance of normal hair, skin and nails and to the protection of cells from oxidative stress.
Selenium contributes to the maintenance of normal hair and nails and helps protect cells from oxidative stress.
Copper contributes to normal hair and skin pigmentation and to the protection of cells from oxidative stress.
The Hair Code has been designed to fit into a consistent daily routine.
Follow the recommended serving instructions and consult your healthcare professional if you have specific health or nutritional concerns.
FAQ
Skin Code
The Skin Code is our daily collagen formula designed to support skin from within as part of a consistent nutritional routine.
It has been created for people looking to integrate collagen supplementation into their everyday lifestyle in a simple and convenient way.
Collagen is one of the main structural proteins naturally found throughout the human body and is an important component of skin, connective tissue and other structures.
Natural collagen production changes over time, which is why many people choose to incorporate collagen into their nutritional routine.
Follow the recommended serving indicated on the packaging.
The powder can be incorporated into your daily routine and consumed consistently according to the preparation instructions.
There is no single time of day that works for everyone.
The most important factor is consistency.
Choose a time that makes it easy to make The Skin Code part of your daily routine.
Follow the preparation instructions shown on the product packaging.
It has been designed to fit easily into an everyday nutritional routine.
Yes.
They are designed as complementary products and can be included within the same daily routine according to their respective recommended servings.
FAQ
Ingredients & Quality
We select ingredients based on their purpose within the formula.
Rather than adding ingredients simply because they are popular, we look at how they contribute to the overall formulation and whether they make sense within the intended daily routine.
Hair biology is complex and depends on multiple nutritional factors.
Rather than focusing on a single ingredient, The Hair Code combines selected amino acids, vitamins, minerals and complementary nutrients into one formula.
No.
The ADN Lab products are food supplements.
They are not intended to diagnose, treat, cure or prevent disease.
Quality and manufacturing controls form an essential part of our product development process.
Each formula is produced according to the relevant quality and regulatory requirements applicable to food supplements.
The complete ingredient and nutritional information for each formula can be found on its individual product page and on the product packaging.
Always check the complete ingredient and allergen information displayed on the individual product page and packaging before use.
If you have known allergies or sensitivities, consult a healthcare professional if you are unsure whether the product is appropriate for you.
Please refer to the individual product page for the dietary suitability of each formula, as ingredients and sources may vary between products.
Please refer to the individual product specifications and ingredient information for each formula.
If you have coeliac disease or a diagnosed allergy or intolerance, always review the packaging before consumption.
FAQ
Storage
Keep products in a cool, dry place away from direct sunlight, heat and excessive humidity.
Always close the packaging securely after use.
The best-before date is printed on every product.
For optimal quality, store the product according to the instructions on the packaging and consume it before the indicated date.
FAQ
Orders & Shipping
Available destinations are shown automatically during checkout.
Enter your shipping address to see whether delivery is currently available in your location.
Delivery times depend on your destination and selected shipping method.
Estimated delivery information will be displayed during checkout whenever available.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where applicable.
Once your order has been dispatched, you will receive an email containing your tracking information when tracking is available for the selected shipping service.
First, check around your delivery location and with anyone who may have accepted the parcel on your behalf.
Carriers may occasionally mark a shipment as delivered shortly before the final delivery takes place.
If you still cannot locate your package, contact our customer service team and we will help you investigate.
If your order has not yet entered the fulfilment process, we may be able to cancel it.
Contact us as soon as possible after placing your order.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact our customer service team as soon as possible.
We will do our best to help if the order has not yet been processed.
Once fulfilment has started, changes may no longer be possible.
Contact us immediately if you notice an incorrect shipping address.
If the order has not yet been processed or shipped, we may be able to update it.
Once the parcel has entered the carrier network, changes may not be possible.
Please contact our customer service team and include:
- Your order number
- A description of the issue
- Photographs of the product and packaging
We will review the situation and help find an appropriate solution.
Available payment methods are displayed at checkout.
Depending on your location, these may include major credit and debit cards and supported digital payment methods.
Some banks temporarily display an authorization when an order is placed.
This does not necessarily mean you have been charged twice.
Authorizations normally update automatically according to your bank or card issuer's processing times.
Applicable taxes are calculated according to the destination, applicable regulations and the configuration displayed during checkout.
The final amount payable will always be shown before you confirm your purchase.
FAQ
Returns
Please refer to our Returns & Refund Policy for the conditions applicable to returns, refunds and damaged products.
Because our products are consumable goods, certain restrictions may apply once packaging has been opened.
Contact our customer service team with your order number and photographs of the products received.
We will review the order and help resolve the issue.
FAQ
Bundles
Yes.
We offer combinations designed to make it easier to integrate both formulas into the same daily routine.
Available packs and bundles can be found directly in our online store.
Bundles make it easier to maintain consistency across a complete hair and skin routine and may offer better value than purchasing each product individually.
FAQ
Wholesale & Professionals
Yes.
The ADN Lab works with selected retailers, professionals and commercial partners.
If you are interested in becoming a wholesale partner, contact our team through the Wholesale section of our website.
We welcome enquiries from selected beauty, wellness and professional partners.
Applications are reviewed individually to ensure alignment with The ADN Lab brand and product positioning.
Wholesale conditions and pricing are available to approved partners.
Contact our wholesale team for more information.
Still have questions?
If you cannot find the answer you are looking for, contact The ADN Lab Customer Care and our team will be happy to help.


